Refund and Returns Policy

At WAAVE Store, product quality and transparency are a priority. Each product offered through our platform is intended strictly for research, laboratory, or analytical purposes and is expected to meet the standards outlined in the corresponding product documentation and Certificates of Analysis (COAs), when applicable.

Because of the sensitive nature of research materials and the importance of maintaining product integrity, we do not accept returns or exchanges once an order has been shipped.

If there is an issue with your order, including damaged items, incorrect shipments, or other concerns, please contact our support team at mail@getwaave.com within 7 days of delivery. All requests are reviewed on a case-by-case basis, and our team will work to provide an appropriate resolution when applicable.

By purchasing from this website, you acknowledge and agree that:

  • All products are sold strictly for research, laboratory, or analytical use only.
  • Products are not intended for human or animal consumption.
  • Products are not intended to diagnose, treat, cure, or prevent any disease.
  • Statements made on this website have not been evaluated by the U.S. Food and Drug Administration (FDA).

WAAVE Store is a supplier of research materials only. WAAVE Store is not a compounding pharmacy, outsourcing facility, or medical provider as defined under applicable federal law, including Sections 503A and 503B of the Federal Food, Drug, and Cosmetic Act.

Please review all product information carefully before completing your purchase. By placing an order, you confirm that the products are being purchased for lawful research purposes only.